Returns & Refunds Policy

At Randalls, we strive to provide the freshest quality ingredients, but if you are not completely satisfied with your purchase, you may return it within 7 days. Due to the perishable nature of our products, some items may only be eligible for store credit or replacement.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via email or phone within 48 hours of delivery to report any issues with perishable goods.

• 2.
  Provide Proof

  Submit a clear photograph of the item and your digital receipt to help our team verify the condition of the food products.

• 3.
  Await Authorization

  Our quality assurance team will review your request and provide a return authorization number if the item needs to be sent back.

• 4.
  Receive Refund

  Once approved, a refund will be processed to your original payment method or issued as store credit within 3-5 business days.